Compliance and Complaint Resolution
Consumer Complaint Process at Charter Oak State College
As a regionally accredited institution, Charter Oak State College has a set of standards and policies that guides our delivery of programs and services. These policies can also be found in our Official Catalog. Our catalog and website outline how students may request permitted exemptions from
these policies and the appeal process for administrative and academic decisions.
Department of Higher Education and New England Association of Schools and Colleges
Students who feel their complaint has not been resolved through the College's procedures
above, may contact the Connecticut Department of Higher Education by calling (860)
947-1800. Students who have concerns regarding the college's compliance with the Standards for Accreditation (PDF), not a specific student complaint, the student may contact Charter Oak's regional
accrediting agency, the New England Association of Schools and Colleges (NEASC). For
information on this process, please consult Consideration of Complaints Against Affiliated Institutions. For guidance on filing a complaint, email Louise Zak, or call (781) 541-5413.
Complaint Resolution Contacts by State
Charter Oak is required to have contact information on its web site for out-of-state
students who want to file a complaint within their home state. This list is subject
to change and the college is working with a number of national organizations to update
it as needed.
Please open the document, then refer to your home state for information on how to
be connected to the complaint form or to your state's Department of Higher Education.
If an agency is not listed for your state, you may contact the departments of education
or higher education, or your Attorney General's office, regardless of whether Charter
Oak is required to be registered in that state. For any further questions, please
call the College's Provost Office for assistance at (860) 515-3836.
Department of Education Compliance
Recent amendments to the Higher Education Act of FY 1965 include changes in regulation
for State Authorization that may impact online education providers.
What Charter Oak is Doing
Charter Oak is currently working cooperatively with higher education authorities in
all states and other U.S. jurisdictions to ensure compliance with any other state
and federal authorization requirements that govern the offering of online courses
in those states, including complaint processes. Charter Oak will continue to monitor
developments in the jurisdictions in which it enrolls students, and, if authorization
or licensure is or becomes necessary, it will obtain approvals.
Currently Charter Oak has approval, or does not need approval, to offer online courses
in the following states:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware,
Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Maine, Maryland, Massachusetts, Michigan, Minnesota (students must take 8 credits of science or math), Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, New Jersey,
Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania,
Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, West Virginia, Wisconsin, Wyoming