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Seeking New Student Alternate Rep to CT's Statewide Student Advisory Committee
Great opportunity to network with students from other institutions and to be part of the discussion on public higher education in CT

Go Back to Get Ahead Registration Event on 8/13
Admissions and financial aid representatives from Charter Oak State College will host a registration event for Go Back to Get Ahead prospective students on Wednesday, August 13th from 4 p.m. - 7 p.m.

Omar Rosario named Student Speaker for Charter Oak State College commencement
Omar Rosario named Student Speaker for Charter Oak State College commencement

Charter Oak State College Commencement set for June 1, U.S. Senator Christopher Murphy to speak
2014 Commencement date, speaker announcement

U.S. Senator Christopher S. Murphy to Give 2014 Commencement Speech
Graduation to be held June 1

New CT Education Academy to Launch
Academy will provide training for CT state workforce

Connecticut Board of Regents for Higher Education

Aetna, Inc. Employee Training

Initial Review: August, 2012

Aetna is one of the nation's leading diversified health care benefits companies, offering a broad range of health insurance products and related services. At the request of Aetna, Charter Oak State College conducted a review of courses designed to train personnel in the organization’s central development, claim delivery, and call delivery divisions. Each of these training groups supports a different part of the organization. The claim delivery organization supports CPSO (Claim and Provider Service Operations). Their main function is to deliver training to staff within this organization. The call delivery organization supports MAPSS (Member and Plan Sponsor Services). Their main function is to deliver training to staff within this organization. The central development organization develops the training that is delivered by the delivery training organizations. In addition, the central development organization is responsible for developing self-paced, technology-based training for existing staff. This training is designed to be delivered without the assistance of a trainer.

Source of official student records: Employee's Supervisor or Human Resources Manager

Courses and Recommendations

Traditional Claim New Hire (8 cr. lower)

Transcripted as:

  • Intro. to Traditional Claims with Lab I (4 lower)
  • Intro. to Traditional Claims with Lab II (4 lower)

Length: 465 hours over 9 weeks of classroom instruction and 3 weeks of claim lab
Dates: August 2007 - August 2017

HMO Claim New Hire (8 cr. lower)

Transcripted as:

  • Intro. to HMO Claims with Lab I (4 lower)
  • Intro. to HMO Claims with Lab II (4 lower)

Length: 555 hours over 11 weeks of classroom instruction and 3 weeks of claim lab
Dates: August 2007 - August 2017

Medicare and Medicaid Claim (8 cr. lower)

Transcripted as:

  • Medicaid Claims Processing with Lab (4 lower)
  • Medicare Claims Processing with Lab (4 lower)

Length: 518 hours over 6 weeks of classroom instruction and 7 weeks of supervised claim processing
Dates: August 2007 - August 2017

Traditional Provider CSR (10 cr. lower)

Transcripted as:

  • Traditional Provider Customer Service Representative with Lab I (4 lower)
  • Traditional Provider Customer Service Representative with Lab II (4 lower)
  • Medical Terminology for Customer Service (2 lower)

Length: 630 hours over 12 weeks of classroom instruction and 4 weeks of supervised practice
Dates: August 2007 - August 2017

HMO Provider CSR (8 cr. lower)

Transcribed as:

  • HMO Provider Customer Service Representative with Lab I (4 lower)
  • HMO Provider Customer Service Representative with Lab II (4 lower)

Length: 630 hours over 12 weeks of classroom instruction and 4 weeks of supervised practice
Dates: August 2007 - August 2017

Traditional CSR New Hire (10 cr. lower)

Transcribed as:

  • Traditional Customer Service Representative with Lab I (4 cr. lower)
  • Traditional Customer Service Representative with Lab II (4 cr. lower)
  • Medical Terminology for Customer Service (2 lower)

Length: 605 hours over 17 weeks of classroom instruction including 5.5 weeks of supervised practice
Dates: August 2007 - August 2017