Academic Support & Resources
Charter Oak State College is committed to the goal of achieveing equal educational oppotunities and full participation in Connecticut higher education for persons with disabilities who qualify for admission to the College. All of Charter Oak's advisement and testing facilities are accessible and special accomodations may be made in modes of answering and time alloted for testing. Before the course begins, students with documented disabilities should contact the Accessibility Office to discuss any possible accommodations.
To help improve instruction at Charter Oak State College, all students are asked to evaluate their courses. Please check your Charter Oak email account during the last week of this course for a link to the anonymous course evaluation form. This link will be sent only to your Charter Oak email address. Your evaluation is anonymous; your instructor will not see the individual results, only the aggregate data. Click the COSC Webmail tab in Blackboard to sign into your Charter Oak email account and complete the evaluation. Thank you for your feedback.
Students can access the Virtual Library online. Students with COSC email addresses and passwords can enter by using their full Charter Oak email address (i.e. email@example.com) and email password.
Username: Your email login (i.e., firstname.lastname@example.org)
Password: Your email password
Online Courses Computer and Study Time
Courses require students to complete reading and writing assignments, participate in group discussions, complete quizzes and tests, and complete summary projects or research papers. Many of the courses utilize a team approach in which students may be assigned to complete a “group project.” Most courses are three or four semester credits. Three credit courses require approximately 135 hours of computer and study time.
Accelerated 5-and 8-week Courses
Accelerated courses are the same in content as 15-week courses, only condensed into five or eight weeks. Three credit courses require approximately 135 hours of computer and study time regardless of length of course. Therefore plan your time accordingly. We strongly advise that you do not enroll in more than one accelerated course per 5-week term and caution you about taking more than one course per 8-week term.
Charter Oak State College provides free online tutoring in math, writing and several other subject areas to students taking Charter Oak State College courses. To take advantage of this online tutoring service:
- Visit the Charter Oak State College's eTutoring site.
- For your username, enter your full Charter Oak email address (for example, email@example.com).
- Enter your first-time password.
- You will be prompted to change your password after the first time you log into the site.
Attention IDS 101 Cornerstone Seminar students! You must access the seperate Cornerstone Seminar eTutoring site.
If you have any questions, please email Susana Orozco, Undergraduate Programs Administrator, at firstname.lastname@example.org.
Writing and Citation Resources
Instructors expect papers to be written properly and cited correctly using MLA format, APA format, or another specific citation method. For assistance with your writing and research skills, visit the following websites:
- Research Tips (Manchester Community College Library, Manchester, CT)
- Guide to Grammar and Writing (Capitol Community College, Hartford, CT)
- "What is Citation?" (plagiarism.org)
- APA In-Text Citations: The Basics (Online Writing Lab, Purdue University)
- MLA In-Text Citations: The Basics (Online Writing Lab, Purdue University)
Blackboard Tips for Submitting Assignments and Taking Timed Tests
- Use a fresh login. If you have been working in Blackboard for longer than 30 minutes, log out, then log back in when you are ready to take your test.
- Make sure that the computer you plan to use is stable, and free of spyware and viruses.
- Students should NOT take assessments via a slow dial-up modem, a wireless network (Wi-Fi) or any unreliable connection. If students choose to use a dial-up connection, the students should be sure to disable call waiting before beginning the assessment.
- Students should NOT attempt to complete any assignments using a mobile or handheld device including tests, quizzes, discussion board postings and written assignments.
- Have a clock or timer nearby, so you can keep an eye on the time.
- Students should have their faculty contact information readily available, in case any problems are encountered during a Blackboard assessment.
- Do not click anywhere outside the assessment or open additional windows or applications, as this may cause a loss of access to the exam. This includes the Back button/icon, Refresh button/icon, or double clicking any other links, buttons, or icons.
- Use caution when scrolling if a mouse with a scroll wheel is in use. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, some answers might inadvertently get changed. Before submitting the assessment, review the answers to make sure none of them were accidentally changed by using the scroll wheel on the mouse.
- If all test questions are on the same page, occasionally click the Save button at the bottom of the assessment (next to the Submit button).
- When finished with the assessment, click the Submit button one time only, and give Blackboard up to five minutes to complete the submission process. You will receive a confirmation screen when your assessment has been submitted successfully. NOTE: If you do not receive a confirmation screen, contact your instructor immediately and Tech Support.
- If a security warning displays asking you to accept or trust the Design Science certificate; you may safely accept or trust this certificate and run the applet. If possible, select the "always trust content from this publisher" option if it is available.
- If you receive an error message, take a screenshot or write it down exactly as it reads. Also note the exact time and date of the problem, the Web browser you were using, exactly what you were doing when the error occurred, and any other relevant details that you can recall. Send an email to your instructor and contact Tech Support.
- If you encounter any other problems during the assessment in Blackboard, you must contact your instructor.
Help with Common Tasks in Blackboard
Here are links to some tutorial videos to help students perform common tasks in Blackboard courses.
- How to submit an assignment
- How to participate in discussions
- How to take a test online
- Note:Flash Player is required to view these videos.
Computer Help & Technical Support
If you have questions about the content of your course(s), contact your instructor(s) as directed in the Faculty Information section of the course(s).
If you need technical (computer) help with this course, please contact the Technical Support group for members of the Charter Oak State College community. You can reach Technical Support 24 hours a day /7 days a week /365 days a year in several ways:
- By phone: 1-(844) 889-9725
- On the Web at http://charteroak.edusupportcenter.com
- Live chat available on the website.
To answer your question promptly, the Technical Support team will need the following information:
- Your name, email address, and phone number
- The course you are asking about (see the "My School" tab in Blackboard for the title of this course)
- The exact nature of your problem or question, for example: "I don't know how to post to the discussion board in Blackboard" or "I click the link to take the quiz but the quiz does not appear." If you are encountering an error message, provide the exact text of the message and the date and time it occurred.
Charter Oak Email
All students will be assigned a Charter Oak email address. The College email will be used for all course work and correspondence, and must be checked regularly. A COSC web tab appears in all Blackboard® courses. Students may also access CharterOak.edu email online.
Review the Student Orientation Tutorials
Charter Oak's Student Orientation Tutorials page provides you with videos and printable documents about how to navigate and use Blackboard for your online courses. The College highly recommends that you visit this page to learn (or remind yourself) about some of the basics of using Blackboard.
If you are a new computer user, you may benefit from completing the Connecticut Distance Learning Consortium Basic Computer Skills Course. This is a short, easy-to-master, web based course on basic online skills.
Blackboard Technical Requirements
Charter Oak State College's courses are conducted online in the learning management system known as Blackboard Learn®. Online courses require appropriate computer equipment, and learners should have general computer knowledge. Review the technical requirements for using Blackboard. Check your browser for Blackboard compatibility. Students are strongly recommended to use either Chrome or Firefox to complete their course work.
Additional Technical Requirements
Students must have virus protection software installed on their computers and must update it regularly. Any infected files that are uploaded to the course servers will be deleted automatically to prevent the spread of infection.
Note: Students will be able to access their course(s) in Blackboard four days prior to the official start date of the course.
Textbooks and Additional Course Materials
Textbooks & Textbook Rentals
You must receive your textbooks prior to the start of the course in order to maintain the required schedule. The required books for each course vary. The College has arranged with the online textbook provider, MBS Direct, to inventory the required textbooks for most courses (exceptions are noted in the specific course syllabi). Students may purchase textbooks from our bookstore. Used texts are available for many courses. If you choose to purchase course materials from another book vendor, Charter Oak State College regrets that it cannot assist you if you encounter a problem with that vendor.
Rentals may be available for some textbooks. Students should check the bookstore for availability.
Selling Back Used Textbooks
Students may sell their textbooks back to our bookstore.
Additional Required Course Materials
Some courses may also require a study guide, supplemental readings, videos, lab kit and/or an access code. Textbooks with access codes should be purchased new because the access code can only be activated once. The access codes will be packaged with the textbooks if ordered through MBS Direct. If you purchase a used textbook from another vendor, you will need to purchase a new access code through the publisher.