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OEL 542: Effective Communication - (Graduate Level)

Course Description

This course will expose students to the social and psychological effects of group and team dynamics on an organization’s ability to stay competitive in a global environment. Students will have an opportunity to explore various concepts associated with the formation of groups (inter-and intra-group relations) and other methods for measuring and improving group effectiveness. Emphasis will be placed on theory and practice related to the various types of leadership teams, team cohesiveness, group communication, conflict resolution and other concepts related to group processes and team dynamics.

Prerequisite

  • OEL 501: Learning Community

Student Learning Outcomes (SLOs)

Students who successfully complete this course will be able to:

  1. Evaluate various theories and communication modules/methods that focus on interpersonal interactions and the challenges of interpersonal conflicts - within groups, cultures, and workplace.
  2. Analyze and apply various communication models/theories used in dyadic, small group, formal and informal communications, including the theories of symbolic organization (humanistic and social scientific approaches), discourse and interaction, and relational communicating in small groups and from an organizational perspective.
  3. Assess organizational communication strategies/processes considering various communication modes/methods, including strategies in international organizations.
  4. Research and analyze key contemporary digital communication avenues that are currently being used by corporations - strengths, weaknesses, and applications.
  5. Create scenarios applying the most appropriate message structure, delivery structure, and argument support for the avenue.
  6. Develop a personal and an organizational communication model based on the information gained in the course.

Applicable Program Learning Outcomes (PLOs)

2. Evaluate and formulate an individual leadership style.
3. Develop professional communication skills.
4. Recommend how one develops effective groups.
5. Construct organizational leadership strategies.
8. Create strategies to support intercultural/global inter-relationships.

Course Activities and Grading

AssignmentsPoints

Discussion Board

250

Two-part business writing scenario

200

Oral Presentation on Business Research Proposal

150

Written Business Research Proposal

150

Final Project

250

Total Points

1000

Required Textbooks

Available through our online bookstore

  • Munter, Mary and Lynn Hamilton. (2014). Guide to Managerial Communication. 10th ed. Pearson Publishing. ISBN-13: 9780132971331

Course Schedule

WeekPLOsSLOsReadings and ExercisesAssignments

1

3,4

1,2

Weekly Topics:

    • Mastering team & interpersonal communication
    • Advantages & disadvantages of working in teams
    • Guidelines for successful collaborative writing Importance of listening, business etiquette & nonverbal communication
  • Readings:
    • Munter and Hamilton, Part I
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Take the Practice Quiz (not graded)
  • Indicate group member preferences

2

3,4,5,8

2,3

Weekly Topics:

    • The Three-Step Writing Process
    • Importance of analyzing the situation before writing a message
    • Information-gathering options
    • Writing routine and positive messages
    • Writing negative messages
    • Writing positive messages
  • Readings:
    • Munter and Hamilton, Part II
  • Read assigned chapters
  • Review the Lecture material
  • Turn in Customer Response Letter

3

3,5,8

3,5

Weekly Topics:

    • Planning, Writing, and Completing Reports and Proposals
  • Readings:
    • Munter and Hamilton, Part III
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Submit Superior Letter

4

3

4,5

Weekly Topics:

    • Designing and Delivering Oral and Online Presentations
    • Developing oral and online presentations
    • Enhancing presentations with slides and other visuals
    • Planning, Writing, and Completing Reports and Proposals
  • Readings:
    • Munter and Hamilton Part IV
  • Read assigned chapters
  • Review the Lecture material
  • Take the Practice Quiz (not graded)
  • Turn in group progress report

5

2,3

5,6

Weekly Topics:

    • Mastering team & interpersonal communication
    • Advantages & disadvantages of working in teams
    • Social networking technologies in business communication
    • Importance of listening, business etiquette & nonverbal communication
  • Readings:
    • Munter and Hamilton, Part V
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material

6

3,4,8

3,6

Weekly Topics:

    • Conflict Management
    • Intercultural Communication
  • Readings:
    • Munter and Hamilton, Part VI
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Take the Practice Quiz (not graded)
  • Complete Oral Presentation of Business Proposal

7

3,4,5,8

3,6

Weekly Topics:

  • Writing Employment Letters
  • Interviewing for Jobs
  • Job Interviewing
  • Interviewer-Interviewee Relationships
  • Readings:
    • Munter and Hamilton, Part VII
    • Supplemental Reading on Interviewing
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete Written Business Proposal

8

2,3,4,5,8

1-6

Weekly Topics:

  • Using Social Media in Business
  • Readings:
    • Supplemental Reading on Social Media
    • Final Project Chapters 346-617
  • Read assignment chapters
  • Review the lecture material
  • Submit Final Project
  • Complete Course Evaluation

Assignments

  • Discussion Boards. Each week you will answer questions on the discussion board in the online classroom. You are to post a substantive (around 200-250 words) response by Wednesday that addresses the question. You are also to respond to at least two classmates’ responses (responses being about 150 words each) by Sunday.
  • Two-part Business Scenario. You will be given a scenario regarding a dissatisfied customer. You are to write a) a response to the customer and b) a memo to your superior about how the situation was addressed.
  • Business Proposal Assignments. You are to write a business proposal, the details which are described in this document - OEL 542 - Business Proposal Assignment.pdf. You are to also present this proposal via BlueJeans.
  • Final Project. You are to complete a final project.

Instructions for Writing

Students will find instructions for writing assignments within the course.

Oral Presentation Criteria

Students will find the criteria for the oral presentation within the course.

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies and the “Course Policies” link for specific policies related to this course. COSC Resources information regarding available COSC academic support services and resources.