COVID-19 Information for Students

Update:  August 24, 2020

If you plan to visit our campus for any reason, you must call ahead, make an appointment and follow the guidelines in the COVID-19 Student Policy document.

COVID-19 Student Policy

Update:  July 6, 2020

Dear Charter Oak Family,

It is hard to believe that the weeks of living with COVID-19 in our community has started to be measured into weeks, and now months.  Words and phrases which had no weight to them, now have deep meaning; phrases like “uncharted territory,” “social distance,” “the new normal”, “quarantine fatigue,” are all becoming normalized. So much so, that our children are using them without much thought. The “new normal” indeed!

 As the business world tries to figure out the new normal, of how to open businesses and our economy, we must not forget that the rest of us also have a role to play.  We can best serve ourselves and our community by keeping ourselves healthy, mentally and physically.  Don’t ignore “quarantine fatigue” if it is manifesting itself in unhealthy ways. If you are feeling high anxiety or depression or if you just need to speak to someone, help is a phone call away.  The Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 (TTY 1-800-846-8517) is always available. I encourage you to call if you need to and know that you are not alone. We are all going through this together.

 Charter Oak is proud of our students.  We know who you are. We know that you are hard-working, smart, adults who made a choice to go back to school to carve out a place for yourself.  Keep up the good work and stay strong. If you need anything from us, or if there is anything we can do to help, reach out and let us know.

 Be well and stay safe.


Wanda Warshauer
Director, Academic Services

Update:  March 20, 2020 (Updated July 8, 2020)

Message from the Bursar and Financial Aid Offices

Dear Students,
We understand that financial stresses related to COVID-19 are a very real issue for you. To better support all of our students we have been working hard to introduce flexibility to our tuition related policies during these unprecedented times. The U.S. Department of Education has also taken recent action which compliments these efforts. We hope that this is helpful for you and your family as you continue your studies with us. Please note the following as it may pertain to and assist you over the upcoming weeks:

  • All borrowers with federally held student loans (Federal Direct Loans, FFEL and Perkins) will automatically have their interest rates set to 0% through September 30, 2020.
  • In addition, each of these borrowers will have the option to suspend their payments through September 30, 2020, to allow them greater flexibility during the national emergency. This will allow borrowers to temporarily stop their payments without worrying about accruing interest. To request this forbearance, borrowers should contact their loan servicer online or by phone.

Sincerely from us both,
Ralph Brasure
Financial Aid Director
Yolanda Pacheco

Update:  March 20, 2020

Graduation Application Fee

The graduation application fee is for a faculty degree audit of your entire record in order to recommend your graduation to the Board of Regents, as well as the cost for your diploma which is ordered online one week after your conferral date. The graduation application fee is not related to the commencement ceremony and is non-refundable.

Update:  March 18, 2020 (Update added July 6, 2020)

We regret to announce that due to the COVID-19 virus our 2020 commencement ceremony scheduled for Sunday, May 31, has been canceled. We would like to share the refund policy for those students who have already purchased academic regalia. Also, please continue to check this page for further updates as they become available. 

July 6, 2020 update:  We are excited to announce that a Virtual Commencement Ceremony has been planned for Thursday, August 27 at 3:00 PM EST.  Please join us to celebrate!  For information:

If you ordered regalia to be delivered directly to your home, you will receive a refund (minus shipping and handling) IF:

  1. The package containing the regalia has not been opened. Opened plastic bags will not be accepted.
  2. The order is returned to Oak Hall within 30 days of shipment.
  3. Include a copy of your email confirmation.
  4. Return to:
    Oak Hall Cap & Gown
    3812 Blue Ridge Dr.
    Roanoke, VA 24018

Update:  March 2, 2020


As the Corona Virus (COVID-19) outbreak continues to grow, Charter Oak State College will do everything in our power to keep our students, faculty, staff, and administrators as safe (and informed) as possible.

We would like to take this opportunity to remind you that Charter Oak has a phone line and email address dedicated directly to those affected by the virus.  If you are affected by the virus, please use the information below to leave a voicemail/email to update us on your status.

Pandemic Line:  860-515-3702 

Pandemic Email:

We understand that your priorities may shift as updates on the virus become available. Please know that our priority will continue to be YOU, and on getting you caught up in your course(s) and back on track to meeting your academic goals.  Please do not hesitate to contact us should any issues arise.


The Registrar’s Office