Student Life
Student Rights and Responsibilities
Student Complaint Process Information
In order to comply with the Higher Education Opportunities Act of 2008, Charter Oak State College provides prospective and enrolled students with contact information for filing complaints with the College, its accrediting agency and with the appropriate state agencies.
Charter Oak State College:
Policy of Title IX and Nondiscrimination: For the resolution of all types of unlawful discrimination and discriminatory harassment complaints that fall within the purview of the Title IX Coordinator for any employee, student, applicant for admission or employment, or other participant in programs or activities of the College who believes she/he/they have been unlawfully discriminated against or harassed. Complaint procedures can be found here.
Final Grade Appeals: The College’s Grade Appeal Procedures describe the process for appeals of final course grades. The procedure can be found here.
Student Conduct: Any person may file a complaint regarding any student or student organization alleging misconduct. The procedure for filing a report can be found
Office of Accessibility Services: The process to file a complaint about accommodation compliance can be found in the OAS handbook.
Accrediting Agency:
New England Commission of Higher Education (NECHE). The link Comments & Complaints - New England Commission Higher Education provides information for students to address public comments, complaints against affiliated institutions and complaints against the Commission. Please note that individual departments, such as Nursing and Social Work, may have their own accrediting agency. Please check the individual department’s website for further accrediting information.
The State of Connecticut:
The link to access the complaint form for the State of Connecticut is located at the Connecticut Attorney General’s website.
State Authorization Reciprocity Agreements (SARA):
Charter Oak is a SARA institution https: https://www.nc-sara.org/.
For students residing outside the state of Connecticut (with the exception of California). If you cannot resolve your complaint with the Charter Oak, you may within two years of the incident complained of, file a complaint with Connecticut’s SARA portal entity, the Connecticut Office of Higher Education, by visiting https: https://www.ctohe.org/SARA/Default.shtml.
If you reside in California, which currently is not a member of SARA, you are advised to contact the California Bureau for Private Postsecondary Education at: How to File a Complaint - Bureau for Private Postsecondary Education.
Forum and Choice Law
For any legal action taken against Charter Oak, the parties deem the Contract to have been made in the City of Hartford, State of Connecticut. Both parties agree that it is fair and reasonable for the validity and construction of the contract to be, and it shall be, governed by the laws and court decisions of the State of Connecticut, without giving effect to its principles of conflicts of laws. To the extent that any immunities provided by Federal law or the laws of the State of Connecticut do not bar an action against the State, and to the extent that these courts are courts of competent jurisdiction, for the purpose of venue, the complaint shall be made returnable to the Judicial District of Hartford only or shall be brought in the United States District Court for the District of Connecticut only, and shall not be transferred to any court, provided, however, that nothing here constitutes a waiver or compromise of the sovereign immunity of the State of Connecticut. The Contractor waives any objection which it may now have or will have to the laying of venue of any claims in any forum and further irrevocably submits to such jurisdiction in any suit, action or proceeding.
Student Rights and Responsibilities
Student Complaint Process Information
In order to comply with the Higher Education Opportunities Act of 2008, Charter Oak State College provides prospective and enrolled students with contact information for filing complaints with the College, its accrediting agency and with the appropriate state agencies.
Charter Oak State College:
Policy of Title IX and Nondiscrimination: For the resolution of all types of unlawful discrimination and discriminatory harassment complaints that fall within the purview of the Title IX Coordinator for any employee, student, applicant for admission or employment, or other participant in programs or activities of the College who believes she/he/they have been unlawfully discriminated against or harassed. Complaint procedures can be found here.
Final Grade Appeals: The College’s Grade Appeal Procedures describe the process for appeals of final course grades. The procedure can be found here.
Student Conduct: Any person may file a complaint regarding any student or student organization alleging misconduct. The procedure for filing a report can be found
Office of Accessibility Services: The process to file a complaint about accommodation compliance can be found in the OAS handbook.
Accrediting Agency:
New England Commission of Higher Education (NECHE). The link Comments & Complaints - New England Commission Higher Education provides information for students to address public comments, complaints against affiliated institutions and complaints against the Commission. Please note that individual departments, such as Nursing and Social Work, may have their own accrediting agency. Please check the individual department’s website for further accrediting information.
The State of Connecticut:
The link to access the complaint form for the State of Connecticut is located at the Connecticut Attorney General’s website.
State Authorization Reciprocity Agreements (SARA):
Charter Oak is a SARA institution https: https://www.nc-sara.org/.
For students residing outside the state of Connecticut (with the exception of California). If you cannot resolve your complaint with the Charter Oak, you may within two years of the incident complained of, file a complaint with Connecticut’s SARA portal entity, the Connecticut Office of Higher Education, by visiting https: https://www.ctohe.org/SARA/Default.shtml.
If you reside in California, which currently is not a member of SARA, you are advised to contact the California Bureau for Private Postsecondary Education at: How to File a Complaint - Bureau for Private Postsecondary Education.
Forum and Choice Law
For any legal action taken against Charter Oak, the parties deem the Contract to have been made in the City of Hartford, State of Connecticut. Both parties agree that it is fair and reasonable for the validity and construction of the contract to be, and it shall be, governed by the laws and court decisions of the State of Connecticut, without giving effect to its principles of conflicts of laws. To the extent that any immunities provided by Federal law or the laws of the State of Connecticut do not bar an action against the State, and to the extent that these courts are courts of competent jurisdiction, for the purpose of venue, the complaint shall be made returnable to the Judicial District of Hartford only or shall be brought in the United States District Court for the District of Connecticut only, and shall not be transferred to any court, provided, however, that nothing here constitutes a waiver or compromise of the sovereign immunity of the State of Connecticut. The Contractor waives any objection which it may now have or will have to the laying of venue of any claims in any forum and further irrevocably submits to such jurisdiction in any suit, action or proceeding.