Connecticut State Colleges and Universities
Charter Oak State College Official Catalog

Certificate in Health Insurance Customer Service

The Certificate in Health Insurance Customer Services is designed for students who are interested in career development within the health insurance industry. It is also appropriate for individuals seeking to transition into the health insurance industry. All of the courses are available in an online accelerated format through Charter Oak State College.

Certificate Requirements:

HCA 101: Health Care Systems and Administration3 cr
HCA 105: Medical Terminology3 cr
HCA 111: The Claims Environment3 cr
HCA 115: Principles of Health Information Management3 cr
HCA 201: Health Care Quality Concepts and Principles3 cr
ITE 101: Management Information Systems*3 cr
Total18 cr

* Students may transfer in ITE 101 plus one other course to be approved by the Registrar.

Student Learning Outcomes

Students who complete a certificate in health insurance customer service will be able to:

  1. describe the different types of health care delivery systems and services;
  2. compare past, present, and anticipated changes in the health care environment;
  3. demonstrate an appreciation of factors that impact behavior in the health care field;
  4. use correct medical terminology;
  5. describe insurance claim processing from multiple perspectives;
  6. explain how to use, maintain, and safeguard medical records;
  7. use research methods appropriate to the field;
  8. explain patient rights measures;
  9. explain how health care quality is delivered, measured, and monitored;
  10. describe various payment sources and the populations they serve;
  11. analyze health care financial risk;
  12. assess customer service and client satisfaction;
  13. identify process improvement concepts and principles and apply to the health care field;
  14. demonstrate an understanding of computer applications used in health care;
  15. demonstrate and apply decision-making strategies related to the health care field; and
  16. demonstrate an understanding of ethical responsibilities in business and clinical practices.

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