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HCA 201: Health Care Quality Concepts and Principles

Course Description

This course will focus on information and historical trends for some of the most important issues and challenges in health care quality. This course will provide the knowledge base and the tools required by the novice health care manager seeking to expand his/her scope of responsibilities. This course is also intended for more experienced health care managers who are seeking to expand their repertoire of resources to effectively and confidently do the job. Topics include definitions of quality in health care, dimensions of quality care and performance (including outcomes, overuse, and underuse), variation in practice patterns, errors and threats to patient safety, service flaws, and forms of waste such as data sources, costs, causes, and remedies. (3 credits)

Prerequisite

  • None

Student Learning Outcomes (SLOs)

Students who successfully complete this course will be able to:

  1. Develop a working knowledge of “Health Care Quality” from the perspective of the Patient, the Provider, the Payors and the Regulators.
  2. Identify the key dimensions of quality care and performance, and apply them to his or her current work environment.
  3. Understand facts and principles of quality outcome as they relate to reimbursement systems.
  4. Integrate knowledge and practice to effectively motivate staff and be recognized as a health care quality leader and champion.
  5. Apply quality improvement tools to a healthcare issue of concern that needs improvement.
  6. Develop an understanding of personal, professional, consumer and government responsibilities with regard to healthcare quality.

General Education Outcomes (GEOs)

Please check the applicable GEOs for this course, if any, by outcomes at GEO Category Search, or by subject area at GEO Discipline Search.

Course Activities and Grading

AssignmentsWeight

Threaded Discussions

50%

Midterm Analysis Paper

25%

Final Exam

25%

Total

100%

Required Textbooks

Available through Charter Oak's online bookstore

  • Lighter, Donald E. and Douglas C. Fair (2004). Quality Management in Health Care: Principles and Methods. (2nd ed.) Boston: Jones and Bartlett. ISBN-10: 0763732184 or ISBN-13: 978-0763732189

Additional Resources

Course Schedule

WeekSLOsReadings and ExercisesAssignments

1

1-6

Topic: Health Care Quality: Introduction to Concepts and Principles

  • Readings:

    • Textbook - Chapters 1 & 2
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material

2

1-6

Topic: Health Care Quality: A Leadership Imperative

  • Readings:

    • National Center for Healthcare Leadership "The Catalyst", "NCHL Health Leadership Competency Model" and "National Health Leadership Index" and "Developing Leaders for the Changing U.S. Health System" presentation. All available from the NCHL website.
    • Garman, A., & Scribner, L. (2011). Leading for quality in healthcare: Development and validation of a competency model/practitioner application. Journal of Healthcare Management,56(6), 373-82; discussion 382-4. Available from COSC's Library: ProQuest
    • Kennedy, D. M., M.B.A., Caselli, R. J., M.D., Berry, L. L., PhD., & Mishra, P. (2011). A roadmap for improving healthcare service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management,56(6), 385-400; discussion 400-2. Available from
    • The Joint Commission's "Leadership in Healthcare Organizations. A Guide to Joint Commission Leadership Standards". Available at the Joint Commission's website.
  • Research and review the Institute for Healthcare Improvement's (IHI) interactive Improvement Map. In addition, their gap analysis PDF document associated with the Improvement Map, and in particular, the leadership processes section.
  • Read assigned articles and/or presentations
  • Participate in the Discussions
  • Review the Lecture material

3

1-6

Topics: Healthcare Quality: Processes, Tools and Strategies

  • Readings:

    • Textbook - Chapters 3 & 9
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Review PowerPoint presentations

4

1-6

Topics: Healthcare Data and Technology

5

1-6

Topics: Clinical Quality and Patient Safety

  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Review PowerPoint presentations

6

1-6

Topic: Healthcare Quality: Who is Responsible?

  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Review PowerPoint presentation

7

1-6

Topic: Healthcare Quality: The Future

  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Review PowerPoint presentations

8

1-6

Topic: Pulling it all together: What have I learned?

  • Read assigned material
  • Participate in the Discussions
  • Submit Final Exam
  • Complete Course Evaluation

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.