Academic Support & Resources
Charter Oak State College is committed to the goal of achieveing equal educational oppotunities and full participation in Connecticut higher education for persons with disabilities who qualify for admission to the College. All of Charter Oak's advisement and testing facilities are accessible and special accomodations may be made in modes of answering and time alloted for testing. Before the course begins, students with documented disabilities should contact the Accessibility Office to discuss any possible accommodations.
To help improve instruction at Charter Oak State College, all students are asked to evaluate their courses. Please check your Charter Oak email account during the last week of this course for a link to the anonymous course evaluation form. This link will be sent only to your Charter Oak email address. Your evaluation is anonymous; your instructor will not see the individual results, only the aggregate data. Click the COSC Webmail tab in Blackboard to sign into your Charter Oak email account and complete the evaluation. Thank you for your feedback.
Students can access the Virtual Library online. Students with COSC email addresses and passwords can enter by using their full Charter Oak email address (i.e. email@example.com) and email password.
Username: Your email login (i.e., firstname.lastname@example.org)
Password: Your email password
Online Courses Computer and Study Time
Courses require students to complete reading and writing assignments, participate in group discussions, complete quizzes and tests, and complete summary projects or research papers. Many of the courses utilize a team approach in which students may be assigned to complete a “group project.” Most courses are three or four semester credits. Three credit courses require approximately 135 hours of computer and study time.
Accelerated 5-and 8-week Courses
Accelerated courses are the same in content as 15-week courses, only condensed into five or eight weeks. Three credit courses require approximately 135 hours of computer and study time regardless of length of course. Therefore plan your time accordingly. We strongly advise that you do not enroll in more than one accelerated course per 5-week term and caution you about taking more than one course per 8-week term.
Tutoring (24 / 7 Online Tutoring)
Charter Oak State College, in collaboration with Brainfuse, offers free online tutoring services to all enrolled students. The service can be accessed from your mobile phone, tablet, or computer.
Get help in myriad of subjects:
Students may also drop off an essay for review and feedback.
How do I use it?
Writing and Citation Resources
Instructors expect papers to be written properly and cited correctly using MLA format, APA format, or another specific citation method. For assistance with your writing and research skills, visit the following websites:
- Guide to Grammar and Writing (Capitol Community College, Hartford, CT)
- APA In-Text Citations: The Basics (Online Writing Lab, Purdue University)
- MLA In-Text Citations: The Basics (Online Writing Lab, Purdue University)
Learning to Use Blackboard
The following online video tutorials may be helpful to new students who are unfamiliar with Blackboard:
- Assignments Overview: https://www.youtube.com/watch?v=oI3X0XW-xkI
- Using Discussion Board: https://www.youtube.com/watch?v=UxjOU5sXmns
- Checking Grades: https://www.youtube.com/watch?v=O7OyS_DptEU
- Taking tests/quizzes: https://www.youtube.com/watch?v=36kDE4lvRmI
All COSC students can also take the Student Orientation to Blackboard course once they have their Charter Oak email for log in. The self-enrollment information for the course will appear on the initial Blackboard My Institution page when students log in.
Blackboard Tips for Submitting Assignments and Taking Timed Tests
- Use a fresh login. If you have been working in Blackboard for longer than 30 minutes, log out, then log back in when you are ready to take your test.
- Make sure that the computer you plan to use is stable, and free of spyware and viruses.
- Students should NOT take assessments via a slow dial-up modem, a wireless network (Wi-Fi) or any unreliable connection. If students choose to use a dial-up connection, the students should be sure to disable call waiting before beginning the assessment.
- Students should NOT attempt to complete any assignments using a mobile or handheld device including tests, quizzes, discussion board postings and written assignments.
- Have a clock or timer nearby, so you can keep an eye on the time.
- Students should have their faculty contact information readily available, in case any problems are encountered during a Blackboard assessment.
- Do not click anywhere outside the assessment or open additional windows or applications, as this may cause a loss of access to the exam. This includes the Back button/icon, Refresh button/icon, or double clicking any other links, buttons, or icons.
- Use caution when scrolling if a mouse with a scroll wheel is in use. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, some answers might inadvertently get changed. Before submitting the assessment, review the answers to make sure none of them were accidentally changed by using the scroll wheel on the mouse.
- If all test questions are on the same page, occasionally click the Save button at the bottom of the assessment (next to the Submit button).
- When finished with the assessment, click the Submit button one time only, and give Blackboard up to five minutes to complete the submission process. You will receive a confirmation screen when your assessment has been submitted successfully. NOTE: If you do not receive a confirmation screen, contact your instructor immediately and Tech Support.
- If a security warning displays asking you to accept or trust the Design Science certificate; you may safely accept or trust this certificate and run the applet. If possible, select the "always trust content from this publisher" option if it is available.
- If you receive an error message, take a screenshot or write it down exactly as it reads. Also note the exact time and date of the problem, the Web browser you were using, exactly what you were doing when the error occurred, and any other relevant details that you can recall. Send an email to your instructor and contact Tech Support.
- If you encounter any other problems during the assessment in Blackboard, you must contact your instructor.
Computer Help & Technical Support
If you have questions about the content of your course(s), contact your instructor(s) as directed in the Faculty Information section of the course(s).
If you need technical (computer) help with this course, please contact the Technical Support group for members of the Charter Oak State College community. You can reach Technical Support 24 hours a day /7 days a week /365 days a year in several ways:
- By phone: 1-(844) 889-9725
- On the Web at https://charteroak.edusupportcenter.com
- Live chat available on the website.
To answer your question promptly, the Technical Support team will need the following information:
- Your name, email address, and phone number
- The course you are asking about (see the "My School" tab in Blackboard for the title of this course)
- The exact nature of your problem or question, for example: "I don't know how to post to the discussion board in Blackboard" or "I click the link to take the quiz but the quiz does not appear." If you are encountering an error message, provide the exact text of the message and the date and time it occurred.
Charter Oak Email
All students will be assigned a Charter Oak email address. The College email will be used for all course work and correspondence, and must be checked regularly. A COSC web tab appears in all Blackboard® courses. Students may also access CharterOak.edu email online.
Reliable Internet Access
A stable, reliable broadband connection is essential for success in an online courses, as issues with your connection can impact your ability to participate and submit work in a timely manner. High speed broadband internet connection should be at a consistent minimum speed of 1.5 Mbps. Recommended speed is 4 Mbps or higher.
The Guide To Internet Plans For Low and Fixed-Income Households lists a comprehensive list of government sponsored programs offering financial assistance programs for financially struggling families. The guide covers topics such as how to get discounts on internet services, where to find affordable internet equipment, and how to qualify for free or discounted mobile service plans.
Blackboard Technical Requirements
Charter Oak State College's courses are conducted online in the learning management system known as Blackboard Learn®. Online courses require appropriate computer equipment, and learners should have general computer knowledge. Review the technical requirements for using Blackboard. Check your browser for Blackboard compatibility. Students are strongly recommended to use either Chrome or Firefox to complete their course work.
Additional Technical Requirements
Students must have virus protection software installed on their computers and must update it regularly. Any infected files that are uploaded to the course servers will be deleted automatically to prevent the spread of infection.
Note: Students will be able to access their course(s) in Blackboard four calendar days prior to the official start date of the course.
Textbooks and Additional Course Materials
Textbooks & Textbook Rentals
You must receive your textbooks prior to the start of the course in order to maintain the required schedule. The required books for each course vary. The College has arranged with the online textbook provider, MBS Direct, to inventory the required textbooks for most courses (exceptions are noted in the specific course syllabi). Used texts are available for many courses. If you choose to purchase course materials from another book vendor, Charter Oak State College regrets that it cannot assist you if you encounter a problem with that vendor.
Rentals may be available for some textbooks. Student should check with the bookstore for availability.
Selling Back Used Textbooks
Students may sell their textbooks back to the bookstore.
Additional Required Course Materials
Some courses may also require a study guide, supplemental readings, videos, lab kit and/or an access code. Textbooks with access codes should be purchased new because the access code can only be activated once. The access codes will be packaged with the textbooks if ordered through MBS Direct. If you purchase a used textbook from another vendor, you will need to purchase a new access code through the publisher.