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HIM 305: Health Information Services Management and Leadership

Course Description

This course is an overview of concepts and issues related to healthcare supervision, management and leadership. Through the examination of management and leadership topics, the student will explore the skills and knowledge needed to be successful in a diverse healthcare environment in a variety of situations. Topics include the role of the supervisor or manager, the functions of management, delegation, time management, the hiring process, motivating, developing and mentoring staff, performance appraisal, communication, managing change, budgeting and teamwork. Students will also learn various employment laws and regulations. (3 credits)

This course meets certain CAHIIM competencies for HIM Majors.

Prerequisites

  • ENG 101: English Composition 1
  • ENG 102: English Composition 2

Student Learning Outcomes (SLOs)

Upon successful completion of the course, the student will be able to:

  1. Distinguish between management and leadership and demonstrate management and leadership skills.
  2. Discuss the functions of management.
  3. Apply general principles of management in the administration of health information services.
  4. Analyze the roles of leaders and managers in influencing organizational culture, performance, and change.
  5. Communicate at a managerial level (to include reports, strategic plans, meetings and committees).
  6. Apply principles of human resources management (recruitment, interviewing, supervision, retention, counseling, disciplinary action, negotiating, change management) to common scenarios
  7. Ensure compliance with employment laws.
  8. Create and implement staff orientation and training programs for professional development and continuous learning.
  9. Analyze workflow processes and responsibilities to meet organizational needs and evaluate performance measures.
  10. Develop productivity standards for health information functions and monitor staffing levels and productivity.
  11. Discuss the development, motivation, and support of work teams and the importance of teamwork in healthcare organizations.
  12. Demonstrate budgeting skills within a health information department to include cost-benefit analysis.

General Education Outcomes (GEOs)

Please check the applicable GEOs for this course, if any, by outcomes at GEO Category Search, or by subject area at GEO Discipline Search.

Course Activities and Grading

Assignments

Points

Discussions

225

Assignments

350

Course Project

100

Final Exam (Week 8)

100

Total Points

775

Required Textbooks

Available through https://bookstore.mbsdirect.net/vbm/vb_home.php?FVCUSNO=35478
  • McConnell, C. 2018. The Effective Health Care Supervisor. 9th Edition. Jones and Bartlett, Massachusetts. ISBN-13: 9781284149449
  • Oaches, P. and A. Watters. Health Information Management Concepts, Principles and Practice. 5th ed. Chicago, IL: American Health Information Management Association, 2016. ISBN-13: 9781584264897
    Note: This textbook is used in several HIM courses and should be saved for preparation for the RHIA exam.

Course Schedule

Week

SLOs

Readings and Exercises

Assignments

1

1,2,3,4

Topics: Management and Leadership in the Healthcare Environment; The Functions of Management

  • Reading:
    • McConnell; Chapters 1, 3, 4
    • Oaches, Chapter 23, page 684-706 (first column of page 706)
  • Read assigned chapters
  • Participate in the Discussion
  • Review the Lecture material
  • Competency Assignment: Management Functions of HIM Services

2

1,2,3

Topics: Delegation, Time Management, and Personal Supervisory Effectiveness

  • Reading:
    • McConnell; Chapter 5, 6, 7
    • Oaches (Delegation topic page 750-751; Chapter 29)
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Introduction to Course Project: The Full Staffing Cycle (Due Weeks 3, 4, 5, 7)

3

5,10

Topics: Interviewing, Motivation, Performance Appraisal, Discipline

  • Reading:
    • McConnell Chapters 8, 11, 12, 13
    • Oaches, Chapter 24
  • Read assigned chapters
  • Participate in the Discussion
  • Review the Lecture material
  • Part I Course Project Due (Recruiting and Interviewing)

4

4,5,6

Topics: Leadership; Managing Professional Employees; Problem Employees; Partnering with HR

  • Reading:
    • McConnell Chapters 9, 10, 14, 15
    • Oaches, Chapter 24
  • Read assigned chapters
  • Participate in the Discussion
  • Review the Lecture material
  • Competency Assignment:Personal Leadership Style
  • Course Project Part 2: Hiring - Negotiating Salary, On-Boarding, the Importance of Communication

Midterm Practice Exam Due in Week 5
Chapters 1-15 (excluding Chapter 2) - Optional

SLOs 1-5 & 10

5

4,5

Topics: Management Ethics; Decision Making; Communication; Managing Change

  • Reading:
    • McConnell Chapters 16, 17, 18, 19, 29
    • Oaches, Chapter 24
  • Read assigned chapters
  • Participate in the Discussion
  • Review the Lecture material
  • Mid-term Practice Exam (Covers material from Week 1 - Week 4) - Optional
  • Competency Assignment: Managing Change
  • Course Project Part 3: Discipline and Development

6

9,10,11,12

Topics: Budgeting and Cost Control; Productivity; Teamwork; Methods Improvement; Reengineering

  • Reading:
    • McConnell Chapters 21, 22, 23, 24, 25
    • Oaches, Chapter 25, 26
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Competency Assignment: Develop Productivity Standards and Productivity Case Study
  • Competency Assignment: Budgeting

7

4,6,7

Topics: Effective Meetings; Continuing Education; Employment Law

  • Reading:
    • McConnell Chapters 20, 26, 27
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Competency Assignment: Create Professional Development for HIM Staff
  • Competency Assignment: Employment Law Case Studies
  • Part 4 Project Due (Performance Appraisal)

8

1-15

Topics: Strategic Planning, Unions and Final Exam

  • Reading:
    • McConnell Chapters 30
    • Assigned Articles
  • Read assigned chapter
  • Read assigned articles
  • Participate in the Discussion
  • Competency Assignment: Strategic Planning and Committees
  • Complete Final Exam
  • Complete the Course Evaluation

Final Exam
All Chapters (except 2 and 28) will be covered with a focus on Chapters 16-30
SLOs 1-11

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.