This course will focus on exploring the topics of healthcare research and quality management specifically related to health information and teamwork with other healthcare professionals. The theory, practice, and management of performance and quality improvement processes in healthcare organizations will be addressed. Students will practice using quality management tools, analyzing data, and experiencing communication best practices related to performance improvement projects. All topics will be explored as they relate to accreditation, licensure and other quality standards. Healthcare research techniques will be discussed and practiced as they relate to health information, quality, and the advancement of the health information management profession. (3 credits)
This course meets certain CAHIIM competencies for HIM Majors.
- ENG 101: English Composition 1
- ENG 102: English Composition 2
- HCA 115: Principles of Health Information Management
- HIM 315: Health Care Statistics
Student Learning Outcomes (SLOs)
Upon successful completion of the course, the student will be able to:
- Describe the performance improvement process and quality management tools.
- Apply quality management and performance improvement concepts to support facility-wide programs.
- Demonstrate the importance of teams in the performance improvement process.
- Analyze and present data for quality management and patient care related studies such as utilization review and risk management.
- Create graphs and charts used in performance improvement projects.
- Evaluate clinical data to identify trends that demonstrate quality healthcare.
- Describe adherence to Institutional Review Board policies and procedures.
- Apply research methods to case studies and course discussions
- Analyze organizational readiness for accreditation, licensing or certification processes.
- Interpret and communicate current laws, accreditation, licensure and certification standards related to health information initiatives.
- Maintain organizational compliance with regulations and standards
- Articulate the role of health information in utilization management, risk management, and case management functions.
- Apply change management techniques in performance improvement.
General Education Outcomes (GEOs)
Course Activities and Grading
Discussion (Weeks 1-8)
Course Project (4 Parts & Presentation, Weeks 3-7)
Final Exam (Week 8)
Available through Charter Oak's online bookstore
- Oachs, P. and A. Watters. (2016). Health Information Management Concepts, Principles and Practice. 5th ed. AHIMA Press. Chicago, IL. ISBN-13: 9781584264897
- Note: This textbook is used in several HIM courses and should be saved for preparation for the RHIA exam.
- Shaw, P. L., and Elliot, C. (2019). Quality and Performance Improvement in Healthcare. 7th ed. AHIMA Press. Chicago, IL. ISBN-13: 978-1-58426-663-1
- AHIMA Practice Briefs
- Library Resources
(Note: Course week runs Monday 12:00 am EST - Sunday 11:59 pm EST)
Readings and Exercises
Topics: Health Care Research and the IRB
Topics: Performance Improvement History, Pioneers of PI, Improvement Opportunities and Customer Satisfaction
Topic: Being a Vital Part of the Performance Improvement Team; Organizing and Evaluating PI; Managing PI Projects
Topics: Performance Improvement Data; Displaying and Communicating Activities and Results
Topics: Utilization Management, Patient Safety, and Risk Management
Topics: The Accreditation, Certification, or Licensure Process; Implementing Information Management Tools
Topics: Managing Change and Developing Staff
Topics: Course Review & Final Exam
COSC Accessibility Statement
Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.
COSC Policies, Course Policies, Academic Support Services and Resources
Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.