Course Description
This course will focus on exploring the topics of healthcare quality management specifically related to health information and teamwork with other healthcare professionals. The theory, practice, and management of performance and quality improvement processes in healthcare organizations will be addressed. Students will practice using quality management tools, analyzing data, and experiencing communication best practices related to performance improvement projects. All topics will be explored as they relate to accreditation, licensure and other quality standards. Students will learn to monitor and analyze risk management data to mitigate risks. (3 credits)
Prerequisites
- ENG 101: English Composition 1
- ENG 102: English Composition 2
- HCA 115: Principles of Health Information Management
Student Learning Outcomes (SLOs)
Upon successful completion of the course, the student will be able to:
- Describe the performance improvement process and quality management tools.
- Participate in continuous quality improvement and total quality management activities.
- Demonstrate the importance of teams in the performance improvement process.
- Analyze and present data for quality management and patient care related studies such as utilization review and risk management.
- Create graphs and charts used in performance improvement projects.
- Analyze organizational readiness for accreditation, licensing or certification processes.
- Educate the workforce on accreditation agency requirements.
- Monitor and analyze risk management data to support mitigating risks, adverse events, and safety issues.
- Articulate the role of health information in utilization management, risk management, and case management functions.
- Apply change management techniques in performance improvement.
Course Activities and Grading
| Assignments | Weight |
|---|---|
Discussion (Weeks 1-8) | 10% |
Assigments | 35% |
Course Project (4 Parts) | 35% |
Weekly Quizzes | 20% |
Total | 100% |
Required Textbooks
Available through Charter Oak State College's Book Bundle
- Oachs, P. and L. Delhomme. Health Information Management Concepts, Principles and Practice. 7th ed. Chicago, IL: American Health Information Management Association, 2025
- Shaw, P. L., and Elliot, C. (2025). Quality and Performance Improvement in Healthcare. 8th ed. AHIMA Press. Chicago, IL.
- EHR Go Access
Additional Resources
- Library Resources
Course Schedule
Week | SLOs | Readings and Exercises | Assignments |
1 | 1 | Topic: Performance Improvement Model
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2 | 2,3 | Topic: Performance Improvement Model (continued)
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3 | 2,3,4 | Topic: Continuous Monitoring and Improvement Functions
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4 | 2,4,5 | Topics: Continuous Monitoring and Improvement Functions (continued)
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5 | 4,8,9,10 | Topics: Continuous Monitoring and Improvement Functions (continued)
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6 | 6,7 | Topic: Management of Performance Improvement Projects
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7 | 10 | Topic: Management of Performance Improvement Projects
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8 | 1 | Topic: Understanding the Legal Impacts of Performance Improvement
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COSC Accessibility Statement
Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.
COSC Policies, Course Policies, Academic Support Services and Resources
Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.