Certified Healthcare Access Associate Credential 

Certified Healthcare Access Associate Credential 

Credits Available 

  • Medical Terminology (3 credits, lower division level)
  • Medical Records (2 credits, lower division level)

Dates Valid

October 2009 through April 2021

Issuing Agency

National Association of Healthcare Access Management (NAHAM)

About the Credential 

The Certified Healthcare Access Associate (CHAA) credential is intended to facilitate a level of customer service and patient engagement which will result in effective entry into the healthcare system. The credit recommendation is the same as that for the Certified Healthcare Access Manager (CHAM), also issued by NAHAM.  Although the two credentials are at different levels within the industry, the content verified by the credentialing process is very similar in nature and level and does not differ substantively enough to warrant any variance in credit number or level.

Applying for the Credit

Submit a Credential Credit Application to apply for the credit.

  • Charter Oak students: Log into the Acorn Student Portal and look in Student Self-Service / Student Forms.
  • Non-Charter Oak students: Contact the PLA Office to request a Credential Credit Application.

Course Descriptions

Medical Terminology (3 credits, lower division level)
This course covers medical terminology with the emphasis on recognizing, evaluating and deducting meanings of medical words by applying word-building rules. An additional focus of study is to define and use words pertaining to the various sub-specialties of medicine. The medical terminology subject matter exam is especially covered in earnest during the Encounter phase of the exam.
Equivalent to HCA 105: Medical Terminology

Medical Records (2 credits, lower division level)
Topics include purpose, format, production and accuracy of medical records; content of the record; ownership, access, retention and destruction of medical records; privacy requirements, especially as regards HIPAA regulations and uses of the medical record. This is not equivalent to a typical three-credit course in Medical Records because the NAHAM exam does not investigate the importance of the medical record in the broader context of the healthcare system, particularly as regards interoperability (medical records “talking” to one another).