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Certified Healthcare Access Manager

Credits Available

  • Medical Terminology: 3 credits, lower division level
  • Medical Records: 2 credits, lower division level

Dates Valid

January 2007 through December 2020

Issuing Agency

National Association of Healthcare Access Management 

About the Credential

The National Association of Healthcare Access Management (NAHAM) established the Certified Healthcare Access Manager (CHAM) program to promote the highest standards of patient access services through the credentialing of those working as patient access managers.The credit recommendation is the same as that for the Certified Healthcare Access Associate (CHAA), also issued by NAHAM. Although the two credentials are at different levels within the industry, the content verified by the credentialing process is very similar in nature and level and does not differ substantively enough to warrant any variance in credit number or level.

Applying for the Credit

Submit a Credential Credit Application to apply for the credit.

  • Charter Oak students: Log into the ACORN Student Portal and look in Student Self-Service / Student Forms.
  • Non-Charter Oak students: Contact the PLA Office to request a Credential Credit Application.

Course Descriptions

Medical Terminology: 3 credits, lower division level
This course covers medical terminology with the emphasis on recognizing, evaluating and deducting meanings of medical words by applying word-building rules. An additional focus of study is to define and use words pertaining to the various sub-specialties of medicine.

Medical Records: 2 credits, lower division level
Topics include purpose, format, production and accuracy of medical records; content of the record; ownership, access, retention and destruction of medical records; privacy requirements, especially as regards HIPAA regulations and uses of the medical record. This is not equivalent to a typical three-credit course in Medical Records because the NAHAM exam does not investigate the importance of the medical record in the broader context of the healthcare system.