Incomplete Grade Policy

Because online courses rely heavily on threaded discussions, incomplete grades are not given unless there is an emergency situation. Incomplete grades may be given only in the following circumstances:

1. The student's work to date is passing;
2. Attendance has been satisfactory through at least 60% of the term;
3. An illness or other extenuating circumstance legitimately preventing completion of required work by the due date (Documentation will be required to submit with this form);
4. Required work may reasonably be completed within a two-week period;
5. The incomplete is not given as a substitute for a failing grade; and
6. The incomplete is not a means of raising his or her grade by doing additional work after the grade report time.

In these circumstances, a student may request a two (2) week extension. Students must complete the following process in order to request an incomplete:

1. The student must email their instructor at least one week before the end of the term (with documentation) requesting an incomplete grade.
2. The instructor will determine if the student meets all the criteria for an incomplete grade.
3. The instructor will then submit the “Incomplete Grade Form” located on MyCharterOak indicating an approval or denial of the student request. 
4. The Registrar will contact the student regarding the final decision and due date of the incomplete work (if appropriate).
5. If the incomplete was approved, the instructor will submit the final grade to the Registrar via the “Change of Grade Form,” once the incomplete period has ended.

Note: Incomplete grades appear on the transcript for two (2) weeks. After two (2) weeks, if the coursework is still incomplete, the final grade will change to ‘F’.