This course will focus on the importance of communication and relationships in creating a productive work environment. Topics include non-verbal communication, constructive feedback, dealing with anger, and resolving conflict. (3 credits)
- ENG 101: English Composition 1
- ENG 102: English Composition 2
Student Learning Outcomes (SLOs)
Students who successfully complete this course will be able to:
- Explain the importance of communication in organizations.
- Describe the methods of communicating effectively in organizations.
- Identify and analyze facilitating and hindering forces in effective communications within and outside organizational life.
- Develop and deliver effective interpersonal communications.
- Explain theory and practice of team building, networking, coaching, conflict resolution, negotiation, meeting management, and problem solving.
- Describe how communication and organizational cultures relate to one another.
- Recognize the role of verbal and nonverbal messages and how to use them effectively.
- Recognize and appreciate differences in communication style based on gender and culture.
General Education Outcomes (GEOs)
Course Activities and Grading
Individual Assignments and Responses
Team Leader Role
Individual Cultural Differences Paper (Week 6)
Final Summary Paper (Week 8)
Available through Charter Oak State College's online bookstore
- DeJanasz, Suzanne, Karen Dowd and Beth Schneider. Interpersonal Skills in Organizations. 7th ed. Irwin, Inc., 2022. ISBN-10: 1-264-07284-8 or ISBN-13: 978-1-264-07284-2 [Looseleaf version]
Readings and Exercises
Topic: Orientation Unit
1, 3, 4, 7
Topic: Contextual Factors in Communication
Topic: Active Listening
1, 2, 5, 7
Topic: Negotiating Styles & Conflict Management
2, 3, 5, 7
Topic: Team Facilitation
2, 6, 7, 8
Topic: Diversity in Communication I
2, 6, 7, 8
Topic: Diversity in Communication II
Topic: Summary Paper
COSC Accessibility Statement
Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.
COSC Policies, Course Policies, Academic Support Services and Resources
Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.