In the context of the transition to value-based care, this course is intended to provide a basic interdisciplinary perspective on quality management which includes measuring and improving quality and heavily engages the patient. This approach to quality management examines the unique tools and processes fundamental to Continuous Quality Improvement (CQI), the human resources that fuels the processes and the critical role of health information technology.
- HCA 101: Health Care Systems Administration
- ENG 101: English Composition 1
- ENG 102: English Composition 2
Student Learning Outcomes (SLOs)
Students who successfully complete this course will be able to:
- Examine the underlying philosophy of Total Quality Management (TQM) and CQI with its structural elements, its health care-associated elements, and the context within which these elements must function.
- Describe the basic underlying tools and approaches to TQM/CQI and the fundamentals of measurement and statistical analysis applied in CQI efforts.
- Discuss the specific application of CQI to a variety of health service settings including primary care, public health departments, hospitals, academic medical centers and long-term care organizations.
- Demonstrate an understanding of CQI through case studies and related research.
- Explain how quality is an integral part of value-based purchasing.
- Analyze the challenges to quality measurement under a population health program.
General Education Outcomes (GEOs)
Course Activities and Grading
Discussion Questions (Weeks 1-7)
Research Paper Due (Week 7)
|Research Paper Presentation (Week 8)|
Available through Charter Oak's online bookstore
- Sollecito, W.A. and J.K. Johnson. McLaughlin and Kaluzny’s Continuous Quality Improvement in Health Care. 4th ed. Burlington, MA: Jones & Bartlett, 2013. ISBN-13: 978-0-7637-8154-5
Readings and Exercises
|Topics: Introduction to CQI, Measurement, and Team Effectiveness|
|Topic: Patient Satisfaction|
|Topics: Risk and Implementation|
|Topic: CQI in Nursing|
|Topic: Future of CQI|
Topic: Conclusions and Presentations
COSC Accessibility Statement
Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.
COSC Policies, Course Policies, Academic Support Services and Resources
Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.