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HCA 499: Health Care Administration Capstone

Course Description

Health care is a complex and evolving industry that requires distinction in its management from senior leaders to frontline or new managers. The capstone course is a culmination of the Health Care (HCA) Administration program that sets the groundwork for this course. This course requires students to broaden their knowledge by synthesizing program content to health care decision-making, multidisciplinary collaboration, and evidence based management practices to achieve high quality, patient satisfaction, and fiscally sound operations.
The primary objective of will be to advance the comprehension and collaboration of health care administration through practical applications to prepare students to assume managerial responsibilities in one of the many types of health care settings. It is expected students think comprehensively, strategically, and demonstrate command of the health care program content through critical thinking and problem solving, use the language of the health care industry, and apply industry principles and/or theories to contemporary health care issues through high quality academic and professional writing and critical thinking.


This is the required capstone course in the Charter Oak Health Care Administration concentration and should be taken in the final semester.

  • ENG 101: English Composition 1
  • ENG 102: English Composition 2

Student Learning Outcomes (SLOs)

Upon successful completion of the course, the student will be able to:

  1. Assess and demonstrate health care leadership styles, proficiencies, and competencies required to manage diverse health care settings to achieve excellence.
  2. Demonstrate collective leadership capabilities to discuss healthcare issues, collaborate on administrative solutions, and provide feedback to peers.
  3. Analyze specific health care case studies, situations, issues, and/or research to demonstrate critical thinking for effective problem solving, analysis and decision-making.
  4. Conduct professional research and literature reviews to analyze findings and synthesize research to support a multidisciplinary approach to health care delivery.
  5. Lead and/or collaborate in teams to address problems faced by health care administrators or leaders utilizing program knowledge to weigh problem and solutions.
  6. Demonstrate high quality academic written and oral communication skills including professional and appropriate language of the industry/field, including medical terminology.
  7. Create and present a comprehensive and evidence based oral presentation that integrates and synthesizes health care administration program content while incorporating an elevated degree of critical thinking and analysis to problem and solutions.
  8. Exhibit originality and academic integrity in all written work by complying with institutional and course policies.

General Education Outcomes (GEOs)

Please check the applicable GEOs for this course, if any, by outcomes at GEO Category Search, or by subject area at GEO Discipline Search.

Course Activities and Grading



Discussions - Case Studies and Research


Discussions - Oral Presentation


IHI Leadership 101 Certificate


Quiz - Course Policies


Capstone Oral Presentation




Required Textbook

(Available through Charter Oak’s online bookstore)

  • Griffith, John R. and Kenneth R. White. (2010). Reaching Excellence in Healthcare Management. 1st edition. Health Administration Press. ISBN-10: 1567933645 or ISBN-13: 9781567933642
  • Capstone Writer. (2009). Producing the Capstone Project. Lulu Publishing. ISBN-10: 0557088453 or ISBN-13: 9780557088454

Additional Required Materials

  • Microsoft Office Suite (Word, PowerPoint, Access, & Excel)
  • Sound card, microphone, and speakers to record presentation

Additional Resources

  • Students may find it helpful to refer to textbooks used in previous HCA courses.

Course Schedule



Readings and Exercises




Topics: Health Care Leadership

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions
  • Submit Assignment - Leadership 101 Certificate (Lesson 1: Becoming a Leader in Health Care)
  • Complete Orientation Quiz (Not graded)



Topics: Governance and Strategic Management

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions



Topic: Health Care Operations

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions



Topics: Health Care Professionals and Human Resources

  • Readings:
    • Reaching Excellence in HC Management
      • Chapter 6: The Physician Organization
      • Chapter 7: Nursing
      • Chapter 8: Clinical Support Services
      • Chapter 11: Human Resources Management
    • Producing the Capstone Project
      • pages 48-66
    • Case Study: Resistance to Operative Site Marking (located in weekly course content)
    • External Sources:
  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions



Topics: Quality of Care and Information Technology

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions



Topics: Health Care Ethics, Compliance and Regulations

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions



Topics: Financial and Business Strategies

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions
  • Submit Oral PowerPoint Presentation



Topic: Achieving Excellence in Health Care

  • Read the assigned material
  • Review weekly summary
  • Participate in Discussions
  • Complete Course Evaluation

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.