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MGT 370: Operations Management

Course Description

This course introduces adult learners to the practice of operations management and the importance of cross-functional decision making. Topics include value chains, performance measurements, operations strategies, technology, supply chain management, facility design, forecasting, capacity management, inventory, scheduling, quality management and lean operations. (3 credits)

Prerequisites

  • ENG 101: English Composition 1
  • ENG 102: English Composition 2

Student Learning Outcomes (SLOs)

Students who successfully complete this course will be able to:

  1. Interpret the field of operations management and explain the importance of the value chain process.
  2. Calculate and analyze productivity measures.
  3. Examine competitive strategies and the technology needs of operations managers.
  4. Explain the principal elements of service-encounter design.
  5. Examine location strategies within the supply chain design.
  6. Assess business processes to improve operational performance.
  7. Integrate the mechanics of facility layout and design.
  8. Explain capacity strategies for operational planning.
  9. Calculate and analyze forecasting and capacity measures.
  10. Distinguish between inventory types and their impact on business decisions.
  11. Calculate and analyze inventory measures.
  12. Demonstrate an understanding of supply chain management.
  13. Explain the concepts of quality management.
  14. Calculate and analyze scheduling measures.
  15. Explain the concepts of operations scheduling.
  16. Generalize and examine the principles of lean operating systems.
  17. Integrate and explain operations management concepts in the context of a real-world business.

General Education Outcomes (GEOs)

Please check the applicable GEOs for this course, if any, by outcomes at GEO Category Search, or by subject area at GEO Discipline Search.

Course Activities and Grading

Assignments

Points

Weight

Discussions (Weeks 1-8)

200

20%

Assignments (Weeks 1-7)

350

35%

Quizzes

200

20%

Final Project

250

25%

Total

1000

100%

Required Textbooks

Available through Charter Oak's online bookstore

  • Collier, David Alan and James R. Evans. Om6 (Student Edition)- with Access Card. 6th ed. Richard D. Irwin, Inc., 2017. ISBN-13: 978-1-305-66479-1

Course Schedule

Week

SLOs

Readings and Exercises

Assignments

1

1, 2

Topics: Operations Management, Value Chains and Measuring Performance

  • Readings:
    • Chapter 1
    • Chapter 2
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

2

1,3

Topics: Operations Strategy, Technology and Management

  • Readings:
    • Chapter 3
    • Chapter 4
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

3

4,5

Topics: Goods, Service and Supply Chain Design

  • Readings:
    • Chapter 5
    • Chapter 6
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

4

6,7

Topics: Process Selection, Analysis and Facility Design

  • Readings:
    • Chapter 7
    • Chapter 8
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

5

8,9

Topics: Forecasting and Capacity Management

  • Readings:
    • Chapter 9
    • Chapter 10
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

6

10,11,12

Topics: Inventory and Supply Chain Management

  • Readings:
    • Chapter 11
    • Chapter 12
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

7

13,14,15

Topics: Operations Scheduling and Quality Management

  • Readings:
    • Chapter 14
    • Chapter 15
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Assignment
  • Take the Quiz

8

 

16,17

Topics: Lean Operating Systems and OM Final Project

  • Readings:
    • Chapter 17
  • Read assigned chapters
  • Participate in the Discussions
  • Review the Lecture material
  • Complete the Final Project
  • Take the Quiz
  • Complete Course Evaluation

Final Exam
Chapters 1-12, 14, 15 & 17
SLOs 1-12

COSC Accessibility Statement

Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.

COSC Policies, Course Policies, Academic Support Services and Resources

Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.