Course Description
This is an upper-level baccalaureate course for students interested in the practice and principles of emergency medical services systems management and the processes that contribute to the effectiveness of day-to-day operations within an EMS organization. This course introduces the EMS professional to topics that include government structure, strategic planning, injury prevention, risk management and safety, customer service, human resources management, financial management, fleet management, career development, quality management, data collection and research, labor relations, and special operations. (3 credits)
Prerequisites
- ENG 101: English Composition 1
- ENG 102: English Composition 2
Student Learning Outcomes (SLOs)
Students who successfully complete this course will be able to:
- Discuss the basic philosophy, organization and operation of injury prevention and risk reduction programs.
- Compare and contrast management and leadership.
- Provide practical examples of the principles of customer service in EMS.
- Apply the techniques for conducting an effective performance appraisal.
- Identify strategies to optimize reimbursements for EMS services.
- Apply quality improvement techniques to various aspects of EMS operations.
- Define due process and apply the principles of a progressive disciplinary program.
- Define ethical behaviors and the decision-making strategies when faced with an ethical dilemma.
Course Activities and Grading
| Assignments | Weight |
|---|---|
Discussions (Weeks 1-5) | 20% |
Journals (Weeks 1-5) | 10% |
Assignments (Weeks 1-4) | 30% |
Quizzes (Weeks 2 and 4) | 10% |
Final Project: Case Study (Week 5) | 30% |
Total | 100% |
Required Textbooks
Available through Charter Oak State College's Book Bundle
- Smeby, L. Charles. Fire and Emergency Services Administration. 3rd ed. Jones and Bartlett Publishing, 2022.
Course Schedule
Week | SLOs | Readings and Exercises | Assignments |
1 | 1,2 | Topic: Introduction of EMS Management
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2 | 1,5 | Topic: Fiscal and Regulatory Health of the Organization
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3 | 2,4,7 | Topic: The Team Member
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4 | 3,6 | Topic: The Patient or the Customer
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5 | 1,4,6,8 | Topic: Ethics and the Future
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COSC Accessibility Statement
Charter Oak State College encourages students with disabilities, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, attention deficit/hyperactive disorder, or psychiatric disabilities, to discuss appropriate accommodations with the Office of Accessibility Services at OAS@charteroak.edu.
COSC Policies, Course Policies, Academic Support Services and Resources
Students are responsible for knowing all Charter Oak State College (COSC) institutional policies, course-specific policies, procedures, and available academic support services and resources. Please see COSC Policies for COSC institutional policies, and see also specific policies related to this course. See COSC Resources for information regarding available academic support services and resources.