Aetna Employee Training Programs

Aetna Employee Training Programs

Programs Reviewed

  • HMO Claim New Hire
  • HMO Provider CSR
  • Medicare and Medicaid Claim
  • Traditional Claim New Hire
  • Traditional CSR New Hire
  • Traditional Provider CSR

Credits Available

HMO Claim New Hire

  • Intro. to HMO Claims with Lab I (4 credits, lower division level)
  • Intro. to HMO Claims with Lab II (4 credits, lower division level)

HMO Provider CSR

  • HMO Provider Customer Service Representative with Lab I (4 credits, lower division level)
  • HMO Provider Customer Service Representative with Lab II (4 credits, lower division level)

Medicare and Medicaid Claim

  • Medicaid Claims Processing with Lab (4 credits, lower division level)
  • Medicare Claims Processing with Lab (4 credits, lower division level)

Traditional Claim New Hire

  • Intro. to Traditional Claims with Lab I (4 credits, lower division level)
  • Intro. to Traditional Claims with Lab II (4 credits, lower division level)

Traditional CSR New Hire

  • Traditional Customer Service Representative with Lab I (4 credits, lower division level)
  • Traditional Customer Service Representative with Lab II (4 credits, lower division level)
  • Medical Terminology for Customer Service (2 credits, lower division level)

Traditional Provider CSR

  • Traditional Provider Customer Service Representative with Lab I (4 credits, lower division level)
  • Traditional Provider Customer Service Representative with Lab II (4 credits, lower division level)
  • Medical Terminology for Customer Service (2 credits, lower division level)

Dates Valid

August 2007 through August 2017

Source of Records

The source of official student records is the employee's Supervisor or Human Resources Manager

About the Programs

Aetna is one of the nation's leading diversified health care benefits companies, offering a broad range of health insurance products and related services. Reviews have been conducted on central development, claim delivery, and call delivery to train personnel. Each of these training groups supports a different part of the organization. The claim delivery organization supports CPSO (Claim and Provider Service Operations). Their main function is to deliver training to staff within this organization. The call delivery organization supports MAPSS (Member and Plan Sponsor Services). Their main function is to deliver training to staff within this organization. The central development organization develops the training that is delivered by the delivery training organizations. In addition, the central development organization is responsible for developing self-paced, technology-based training for existing staff. This training is designed to be delivered without the assistance of a trainer.

Applying for the Credit

Have your training sponsor submit your transcript or record to the Registrar to apply for the credit.